1. All Sales Are Final

Due to the perishable nature of our banana pudding products, all food sales are final. We do not accept returns or exchanges of banana pudding, dessert cups, trays, jars, or other food products once they have been picked up or delivered.

2. Refunds for Quality or Order Issues

We want to make things right if we make a mistake. Customers may be eligible for a refund, replacement, store credit, or other appropriate resolution if:

• You received the wrong flavor or product.

• Your order is missing an item.

• Your order was significantly damaged before you received it.

• There is a verified quality issue with the product.

• The order does not match what was confirmed on your order receipt.

Please contact us as soon as possible, preferably within 24 hours of receiving your order, so we can investigate and resolve the issue.

3. Photo Documentation

For damaged, incorrect, or quality-related orders, we may request clear photographs of the product and packaging. Photos help us determine what happened and improve our preparation, packaging, and delivery processes.

4. Refund Eligibility

Refunds are considered on a case-by-case basis. If approved, refunds will generally be issued to the original form of payment.

Depending on the circumstances, we may instead offer:

• A replacement product

• Store credit

• A partial refund

• A full refund

5. Customer Cancellations

Because our products are made fresh and orders require advance preparation, cancellation deadlines apply.

Preorders may be canceled for a full refund if the cancellation is received before the order has entered production.

Once an order has entered production, a refund may not be available because ingredients and labor have already been committed to the order.

For large, catering, holiday, or specialty orders, additional cancellation terms may apply and will be communicated at the time the order is placed.

6. No-Show or Unclaimed Orders

Customers are responsible for picking up their orders during the confirmed pickup window.

If an order is not picked up during the scheduled pickup period and the customer does not contact us, the order may be considered forfeited. Because banana pudding is perishable, unclaimed orders are not eligible for a refund.

If an unforeseen circumstance prevents you from picking up your order, please contact us as soon as possible so we can determine whether an alternative arrangement is possible.

7. Delivery Orders

Customers are responsible for providing an accurate delivery address and being available to receive their order.

We are not responsible for orders that cannot be delivered because:

• The customer provided an incorrect or incomplete address.

• No one is available to receive the order.

• The customer cannot be reached at the time of delivery.

• The customer requests that the order be left unattended.

When possible, we will make reasonable efforts to contact the customer and arrange an alternative delivery or pickup option.

8. Taste Preferences

Refunds are not provided simply because a customer does not personally enjoy a particular flavor, sweetness level, texture, cookie selection, or other characteristic of the product.

We encourage customers to review our flavor descriptions and ask questions about ingredients before placing an order.

9. Allergies & Dietary Restrictions

Customers are responsible for informing us of any food allergies or dietary restrictions before placing an order.

Our products may contain or come into contact with common allergens, including milk, eggs, wheat, peanuts, tree nuts, and soy, depending on the product and ingredients used.

We cannot guarantee an allergen-free environment. Please contact us before ordering if you have questions about specific ingredients.

10. Refund Processing

Approved refunds will be processed as soon as reasonably possible. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

11. Our Commitment to You

We stand behind the quality of our products and value our customers. If you believe there is a legitimate issue with your order, please contact us before posting a review or chargeback so we have an opportunity to make it right.

Our goal is simple: serve you delicious banana pudding and provide an experience worth coming back for.